Frequently Asked Questions What do you mean by “Equality”? Our Equality Ratings System allows consumers to instantly assess a hotel’s commitment to equality. Hotels on Equality Hotels are evaluated on whether workers have a voice at work, fair wages, decent benefits such as health insurance, work breaks, reasonable room schedules, freedom from intimidation, respect at work, and union representation.
Why can't I book at some hotels? Our Equality Hotels Rating System has determined that certain hotels are "not committed to equality." These properties may be involved in an active dispute regarding workers' rights. These hotels may be on strike or involved in an ongoing boycott. If you would like more information about a particular property, please call us. Equality Hotels does not support these hotels, but urges you to select another hotel location. How can I change my reservation? If an airline change is necessary, please call the Equality Hotels Customer Care team at 1.888.424.6879, Monday - Friday, 9:00am - 8:30pm EST, or email support@equalityhotels.com. For after hours changes to air travel, please contact your air carrier directly. Hotel and car rental changes may be modified online at any time by first clicking “My Trips” area on the home page then choosing the trip you wish to change. Please note you may be responsible for any vendor cancellation penalties. If you need to speak to an Equality Hotels Customer Care member, please call 1.888.424.6879, Monday - Friday, 9:00am - 8:30pm EST, or email support@equalityhotels.com. I lost my username or password Your username is your email address. If you’ve lost your password, please click on the “forgot password” button on the login page or click here. If you have any further difficultly please send your request to equalityonline@equalityhotels.com. What are Trip Templates? Equality Hotels allows you to save details for trips you may make on a regular basis. This means that there is no need to repeatedly re-enter your personal information. It save you time and makes your travel experience a little easier. You can also track your itineraries for your trips, and email the details to friends or colleagues at any time. How can I contact you? If you have questions about your reservation, please click here, or email support@equalityhotels.com. If you have trouble with your profile login, please email equalityonline@equalityhotels.com. If you need to speak directly to an Equality Hotels Customer Care team member, please call 1.888.424.6879, Monday - Friday, 9:00am - 8:30pm EST. If you are interested in learning more about Equality Hotels, our goals and mission, or if you would like to explore partnership opportunities with us, contact us: Equality Hotels How is my privacy protected? Click here to read our privacy policy. |
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